Contact Us – NexGear Gaming
We’re here to help. Whether you have a question about your order, need support with a product, or want to share feedback, feel free to reach out.
Customer Service Hours
| Day | Hours (ET) |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time) |
| Saturday – Sunday | Closed (we will respond on the next business day) |
We observe major U.S. holidays. Emails sent outside of business hours will be answered within 1–2 business days.
How to Reach Us
Email
[email protected]
Please include your order number (if applicable) in the subject line, along with a brief description of your question or issue.
Mailing Address
75 Shenandoah Rd
Deerfield, IL 60015, USA
Important: Do not send product returns to this address without first contacting our support team and receiving return instructions. Please see our Return Policy for details.
We look forward to assisting you!
NexGear Gaming – Reliable gear. Simple support.
Independent Retailer Notice
NexGear Gaming is an independent online retailer offering Turtle Beach products. We are not affiliated with, authorized by, or sponsored by Turtle Beach Corporation. Turtle Beach® is a registered trademark of Turtle Beach Corporation.