Return & Refund Policy
Return Policy
Customers who purchase products directly from our website may return eligible items within sixty (60) days of receiving the product for a full refund of the product purchase price.
Products purchased outside of this website are not eligible for return under this policy.
After an order has been submitted, cancellation or modification requests may only be made if the order has not yet been processed for shipment. If you need to cancel or modify an order, please contact us as soon as possible.
Once an order has entered the processing or shipping stage, we may not be able to change or cancel the order. We will make reasonable efforts to accommodate cancellation or modification requests received shortly after an order is placed, but changes cannot be guaranteed after processing has begun.
How to Request a Refund
To request a return, please email [email protected] and include your order number in the subject line.
Our customer service team will review your request, confirm whether the return is eligible, and provide return instructions. If your return request is approved, we will provide a Return Merchandise Authorization (RMA) number by email.
Return Requirements
All approved return packages must have the designated RMA number clearly marked on the outside of the shipping carton.
Packages without a valid RMA number may be refused and returned to the customer at the customer’s expense.
The RMA number expires twenty (20) days after the date of issuance. Approved products must be shipped within this twenty (20)-day period.
We are not responsible for items that are lost or damaged during return shipment. Customers should use appropriate packaging and a trackable shipping service when returning products.
Refund Processing Time
Once we receive your returned item, we will inspect it and process the refund within seven (7) business days. Refunds will be issued to the original payment method. Please allow additional time for your bank, card issuer, or payment provider to post the refund to your account.
Refund Conditions
We currently offer free standard shipping on eligible U.S. orders. Where no original shipping charge was paid, there is no original shipping charge to refund.
This Return & Refund Policy applies only to products purchased directly from this website.
Returns must comply with the applicable RMA and return shipping requirements described in this policy.
If you have any questions regarding a return or refund, please contact us and provide your order number.
Claims for Damaged or Incorrect Orders
Claims for damaged products or incorrect orders must be submitted within five (5) days of receiving the product.
Claims involving shipping damage should first be reported to the applicable carrier when appropriate. Please retain all original packaging materials and shipping cartons until the claim has been resolved.
We are not responsible for damage to third-party products caused by connecting them to our products.
Out-of-Stock Products
We normally maintain inventory of products advertised on our website, but occasionally a product may become out of stock or discontinued.
If a product is out of stock, we will notify you and provide the following options:
Wait for the product to be restocked.
Cancel the order and receive a full refund.
Accept a functionally equivalent replacement product only with your explicit consent.
We will not send a replacement product without your consent.
Contact Us
If you have any questions regarding returns, refunds, order cancellations, damaged products, or incorrect orders, please contact us:
Email: [email protected]
Address: 75 Shenandoah Rd, Deerfield, IL 60015, USA
When contacting us about a return or refund, please provide your order number and a clear description of your request.
NexGear Gaming is an independent online retailer offering Turtle Beach products. We are not affiliated with, authorized by, or sponsored by Turtle Beach Corporation. Turtle Beach® is a registered trademark of Turtle Beach Corporation.